Building Counselor Competencies for Supporting Students in a VUCA and BANI World: a Training and Coaching Model

EasyChair Preprint 15732

Abstract

After the COVID-19 pandemic, the world is entering a new stage of development. We used to use VUCA to describe the volatility, uncertainty, complexity and ambiguity of the present, and BANI is reminding us of the Brittleness、Anxiety、Non-linear、Incomprehensibility of the world. The complexity, volatility and uncertainty of the social environment have put forward higher requirements on the comprehensive quality and adaptability of college students. As the educators who are closest to students and accompany them for the longest time, it is very important for college counselors to improve their own work ability and help college students better adapt to the changing world. I conducted counselor behavioral event interviews and questionnaires distributed to students at the university where I work. The results showed that there was a gap between the competence of the counselors in my team and the job requirements, resulting in the inability to achieve good performance. This study attempts to combine the learning pyramid theory to construct a competence training model of "KSA" (Knowledge, skills, attitude), improve the current situation, and solve the problem of competence gap among team members. This study took 9 counselors and 268 students from Haiyuan College of Kunming Medical University in Kunming, Southwest China as the research subjects. In the first phase, we used personal interviews and a large number of open-ended questionnaire results to analyze and build a counselor competency model based on student needs; in the second phase, we used this model to help students build the ability to cope with the VUCA and BANI world; in the third phase, we used the result verification method and Bloom's taxonomy evaluation method, proposed that the "KSA" model is helpful for improving counselors' work performance.

Keyphrases: Attitude, BANY, VUCA, knowledge, skills

@booklet{EasyChair:15732,
  author    = {Jing Gui and Jirawit Yanchinda},
  title     = {Building Counselor Competencies for Supporting Students in a VUCA and BANI World: a Training and Coaching Model},
  howpublished = {EasyChair Preprint 15732},
  year      = {EasyChair, 2025}}